Payment & billing

When you are charged

You are charged once, after your order passes our research-use review. An order that is held or declined is never charged. Online payment is not active yet: order requests are saved and no payment is taken.

How you can pay

TO CONFIRM: accepted payment methods — listed here once our payment processor approves them We only list a payment method once it is active.

Prices and currency

All prices are in U.S. dollars (USD). You see the price of every item, any discount, shipping and sales tax before you pay. We never add a charge after you pay.

What you will see on your statement

The charge will appear as: TO CONFIRM: statement name — set with our payment processor. The seller is OnimaChain Research LLC, United States.

Card security

Card details are entered in secure fields run by our payment processor. They go straight to the processor. This site never sees or stores your card number, expiry date or security code. We keep only the processor’s reference, the amount and the payment status.

Discounts and promo codes

A discount comes off the price of each vial and is shown before you pay. If more than one discount fits the same item, the larger one applies; discounts do not add together. A promo code works only while it is active, and we may end a discount at any time for orders not yet submitted.

One-time purchases only

Every order is a single purchase. There are no subscriptions, no automatic reorders, no free trials and no stored-card rebilling.

If a payment fails

If a payment is declined or fails, the order is not placed and nothing ships. You can try again or contact us.

Refunds

Refunds go back to the original payment method. The full rules are in the Returns & refunds policy.

Questions about a charge

If you do not recognize a charge or think it is wrong, contact us first. We aim to reply within one business day. We would rather fix it with you directly than through your bank.

orders@onimachain.com · Monday–Friday, business hours (to be confirmed)