ShopDelivery and tracking
Shipping
How and where orders ship. Details marked “to confirm” will be finalized before ordering opens.
Fulfillment timing
Orders ship after they pass order review and payment clears. Typical dispatch time: TO CONFIRM: business days to dispatch. Orders on review hold don’t ship until released.
Carriers and methods
TO CONFIRM: carriers and service levels. Packages ship in plain outer packaging.
Shipping cost
TO CONFIRM: shipping rates, and any free-shipping threshold. The shipping cost for your order is shown before you pay.
Where we ship
We ship within the United States only (US). We do not export.
If an order ships in more than one package
Orders normally ship in one package. If we have to split one, we email you, and each package gets its own tracking number.
Restricted destinations
TO CONFIRM: restricted states and destinations — from counsel Orders to a restricted destination are refused at checkout.
Storage in transit
Where a product’s documentation calls for temperature control, it ships with TO CONFIRM: packaging method, e.g. insulated mailer and cold packs. We don’t guarantee a temperature range in transit unless the order confirmation states one.
Damaged shipments
Contact us within 7 days of delivery with photos of the package and product. We’ll replace or refund damaged items after review.
Lost shipments
If tracking shows no movement for TO CONFIRM: number of days, contact us and we’ll open a carrier claim. We’ll replace or refund once the carrier confirms the loss.
Order tracking
Tracking is emailed when the order ships and appears in your account.