ShopPlain rules
Returns & refunds
Research materials can’t be resold once they leave our control, so returns are limited. Here’s exactly what we do.
What can be returned
Items that arrive damaged, the wrong item, or a batch that fails a retest we agree to. Unopened items in their original seal, if you contact us before the order ships, can be cancelled instead.
What can’t be returned
Items that were delivered as ordered and undamaged. We can’t verify how they were stored after delivery.
Damaged product
Within 7 days of delivery, email photos of the outer package, inner packaging and vial label (batch number visible). We’ll confirm replacement or refund.
Wrong product
Tell us within 7 days. We’ll send the right item and arrange collection of the wrong one at no cost to you.
Cancellations
You can cancel any time before the order ships. We may cancel an order that doesn’t meet our research-use policy; you’ll be refunded in full.
Refund timing
Refunds go back to the original payment method within TO CONFIRM: business days of approval. Your bank may take longer to show it. We tell you when a refund is requested and when it’s processed.
If you disagree
Contact support first and we’ll review it with you. If it isn’t resolved, you keep any rights your card issuer or bank gives you.
Contact
orders@onimachain.com · Monday–Friday, business hours (to be confirmed)